Tier2 Technology | Experience Info Hub (2024)

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Computer Geeks is a Managed Information Technology Service provider focused on delivering comprehensive I.T. services and solutions to meet and exceed the current and future business needs of our customers in all industries. This software is for Technology Hardware & Equipment in the sector of Information Technology for the Technology Hardware, Storage & Peripherals group in sub-industry of Technology Hardware, Storage & Peripherals.
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Product component of Tier2 Technology

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Experience mapping starts with component mapping of the product.

A product is built for users who would take certain actions to achieve their goals by creating, generating or modifying certain datasets. We call the group of users as actors of the product. The actions taken by actors are part of the component map. The datasets which are created, generated or modified are called assets. The component map provides holistic clarity about the users and their goals along with how they would achieve those goals in a product.

Download Component Map of Tier2 Technology

This product story is not complete. You may build a complete story for free in storypad or contact the product organization of Tier2 Technology for Technology Hardware, Storage & Peripherals

Actor(Team & Group) (0) Asset () Action(Method/Class) (0)

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Explore the experience with Journey Map

The trio of actor-asset-action can be very complex and is unlimited through our imaginations. The journey map helps in exploring those complex gamuts in an easy visual mechanism. These journeys display how an user(actor) takes certain steps(actions) to achieve(an asset) an outcome or a goal.

Explore Journey Map of Tier2 TechnologyPrivate storyboard cannot be viewed by non-members. Request the product company to make it public.

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Product Story of Tier2 Technology

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A product story explains everything

A product story has product experience in clear, concise and comprehensive details. It is also called product experience(PX). Product experience (PX) is the user's journey within a product. PX is similar to user experience, however, product experience refers to the user's overall experience with the product, from beginning to end. Using NLP & AI, product story helps in determining the user journeys and functionalities of a product. It helps in evaluation, planning and management of the product in the enterprise IT.

Download ready-made product story of Tier2 Technology

The product story helps you in building business requirement, software specifications or requirement understanding for product integrations with Tier2 Technology. The micro stories derived from the product story(in the journey map) can be converted to agile development plans.

    Main A software for Computer Geeks is a Managed Information Technology Service provider focused on delivering comprehensive I.T. services and solutions to meet and exceed the current and future business needs of our customers in all industries. This software is for Technology Hardware & Equipment in the sector of Information Technology for the Technology Hardware, Storage & Peripherals group in sub-industry of Technology Hardware, Storage & Peripherals.. The software is knwon as Tier2 Technology for Technology Hardware, Storage & Peripherals. This software is for Technology Hardware & Equipment in the sector of Information Technology for the Technology Hardware, Storage & Peripherals group in sub-industry of Technology Hardware, Storage & Peripherals.

    As a user, I want to be able to create a new account in the software so that I can access its features.As a user, I want to be able to log in to my account in the software so that I can manage my IT services and solutions.As a user, I want to be able to view the comprehensive IT services and solutions provided by the software so that I can choose the ones that meet and exceed my business needs.As a user, I want to be able to request IT services and solutions from the software so that I can improve my business operations.As a user, I want to be able to track the status of my IT service requests in the software so that I can stay informed about the progress.As a user, I want to be able to communicate with the support team of the software so that I can get assistance and resolve any issues or concerns.As a user, I want to be able to customize and configure the IT services and solutions in the software to match my specific requirements.As a user, I want to be able to generate reports and analytics on the performance and effectiveness of the IT services and solutions provided by the software.Information is created by users through actions such as creating a new account, logging in, requesting IT services, and communicating with the support team. This information includes personal details, service requests, customization preferences, and feedback.The information is then processed within the software to generate results such as account creation confirmation, successful login, list of available IT services, status updates on service requests, communication history with the support team, customized configurations, and performance reports.These results are provided to the users through the user interface of the software. Users can view the confirmation messages, access their accounts, see the list of services, track the progress of their requests, view communication history, apply customized configurations, and access reports and analytics. The software ensures that the generated results are accurate, up-to-date, and relevant to the users' needs.The success or failure of user actions in the software is communicated through plaintext responses. For example, a successful login attempt may result in a plaintext message saying "Login successful" while a failed login attempt may result in a plaintext message saying "Invalid username or password". Similarly, a successful service request may result in a plaintext message saying "Request submitted successfully" while a failed request may result in a plaintext message saying "Unable to submit request. Please try again later". The software provides clear and concise plaintext responses to the users to keep them informed about the outcome of their actions.

    Tier2 Technology | Experience Info Hub (11)

    Experience & Success With Tier2 Technology

    Making Great Choices: The product story of Tier2 Technology makes it easy to select this product and its services. You can learn about the way the product is built, its intended purposes and the targeted goals are easily visible in the journey map as well as other representations of the product.

    Bringing Everyone Together: In a traditional product integration, the end users are brought into the picture at a later stage. It is so because of unavailability of information about how they would use the product and what all goals can be met. The journey map of Tier2 Technology helps in early experience for all the hierarchies of the stakeholders. Bringing everyone together is easy and feasible.

    Predictable Success: A lot of product integrations fail due to lack of product+domain experience in the team. The availability of upfront comprehensive product information is key to success of Tier2 Technology. Although there is no lack of data about any products. The easy and quick availability of Tier2 Technology is the real game changer. Their product information is available in an easy digestive format saving you the time without loosing the fidelity.

    Build Great Experience With Tier2 Technology

    Tier2 Technology | Experience Info Hub (12)Actor-Asset-Action Map

    Tier2 Technology | Experience Info Hub (13)User Journey Map

    Tier2 Technology | Experience Info Hub (14)Product Experience Story

    Tier2 Technology | Experience Info Hub (15)Budget & Planning

    Ways of working with Tier2 Technology
    • Integrate Tier2 Technology into role based copilots
    • Build roadmap for improving efficiency as well as experience of all users(internal + external)
    • Leverage deep insights of journey map for efficiency as well as compliance
    • Promote training, collaboration and innovation through product stories of Tier2 Technology
    • Reduce keyman risk by educating your user base through aggregated product stories
    • Drive rapid digital transformations with Tier2 Technology through current and target product stories
    • Simulate new transformations with Tier2 Technology. Use AI driven product story and analytics
    • Leverage global knowledge faster with AI. Add new elements into Tier2 Technology story & view impact.

    Tier2 Technology | Experience Info Hub (16)

    Disclaimer: This product story is not verified by any representative of the product company. This story is generated using public information of the products. It may have inadvertent inaccuracies. Please consult the product company before making any decisions. You may contact us at contact@cyberium.info to learn more about our process, usage and consumption of product information. We bear no responsibility of any loss or damages arising from this content. All copyrights belong to the actual owner(s) of the content.

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    FAQs

    What is Tier 2 support experience? ›

    TIER 2 SUPPORT (L2) is the escalation team in a customer service organization and is in charge of handling more complex and niche type tickets. In the event that the ticket is out of the scope of Tier 1 and will need higher system access, the task is to be handed over to Tier 2 for resolutions.

    What is Tier 2 from the ticket system? ›

    Help desk tier 2 duties

    Maintaining and installing the standard image for corporate devices. Providing updates for the incident and problem resolution in the ticketing system/knowledge bases. Forming part of the troubleshooting team for problems and major incidents.

    What is a Tier 2 IT specialist? ›

    The Tier 2 Technical Support Specialist provides superior customer service in person, via telephone or email to all users on and off campus. Answers, prioritizes, and evaluates all Level 2 incoming requests, identifies issues and determines problem solutions through diagnostic processes and procedures or utilizes ...

    What is considered Tier 2 support? ›

    Tier 2: When a customer issue is beyond the skill of the Tier 1 staff to resolve, the issue escalates to Tier 2. Tier 2 staff have the knowledge base and skills to handle more complex customer issues and will often use remote control tools.

    What is Tier 2 tech support job description? ›

    Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives.

    What is Tier 2 benefits? ›

    Tier 2 is a “defined benefit” plan that provides pension benefits based upon final pay and years of service. This plan provides service, disability, and survivor pension benefits as well as retiree health insurance subsidies to eligible sworn members and certain qualified survivors.

    What is difference between Tier 1 and Tier 2? ›

    Tier 1 and Tier 2 NPS accounts are two different categories. As opposed to Tier 1, which serves as the principal NPS account for building a retirement fund, Tier 2 is similar to a voluntary savings account and provides greater flexibility for deposits and withdrawals.

    What is the difference between Level 1 and Level 2 tech support? ›

    Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle.

    What does Tier 2 mean in job? ›

    Tier 2 Employee means any President or Executive Vice President of the Company or any of its Affiliates, and any other employee of the Company or any of its Affiliates designated as such by the Plan Administrator in writing.

    What is a Level 2 IT job description? ›

    Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.

    What is Tier 2 in the US? ›

    Tier 2 universities in the USA are recognized for their excellent educational and research opportunities. They are generally easier to get into than Tier 1 institutions but still maintain high academic standards.

    What is the difference between Tier 1 Tier 2 and Tier 3 support? ›

    Simple issues are directed to the T1 team. They have lesser experience and are less expensive. Unresolved support issues are sent to the T2 team. The 3rd team is responsible for complex issues and they are the most expensive asset.

    What is the difference between Level 1 and Level 2 support? ›

    Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.

    What is the difference between L1 and L2 support? ›

    L2 support in short

    They handle more complex problems that require a higher level of expertise. While L1 support focuses on quick resolutions, L2 support delves into the intricacies of technical issues, providing in-depth solutions and often requiring specialized knowledge.

    What is Tier 1 Tier 2 and Tier 3? ›

    • Tier 1 – Partners that you directly conduct business with. • Tier 2 – Where your Tier 1 suppliers get their materials. • Tier 3 – One step further removed from a final product and typically work in raw materials.

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