How to Contact Tigo Customer Service: A Comprehensive Guide (2023)

In this article, we will provide you with a comprehensive guide on how to contact Tigo customer service. Tigo is a telecommunications company that offers a wide range of products and services in Colombia. Whether you have questions about their products or need assistance with any issues you may be facing, Tigo has various channels available for you to get in touch with their customer service team.

Table of Contents

  1. Contacting Tigo Customer Service
    • Tigo Phone Numbers
    • Tigo Chat Support
    • Visiting Tigo Offices
  2. Tigo Technical Support
    • Tigo Technical Support Phone Numbers
    • Tigo Chat Support for Technical Issues
  3. Tigo Business Customer Service
    • Tigo Business Phone Numbers
    • Tigo Business Chat Support
  4. Conclusion

1. Contacting Tigo Customer Service

Tigo provides multiple options for you to contact their customer service team. You can choose the channel that suits you best to get assistance from a Tigo advisor, regardless of the type of service you have with Tigo.

Tigo Phone Numbers

To contact Tigo customer service, you have two options:

  • From your mobile phone: Dial *300
  • From your landline: Dial 118

If you are not a Tigo customer, you can call 01 8000 415 409 - #503 for mobile, home, or business services.

Tigo Chat Support

Tigo offers a convenient chat support service through WhatsApp. This is the fastest and easiest way to get in touch with Tigo customer service. Here's how you can use it:

  1. Visit the official Tigo website and click on the green icon with the word "Ayuda" (Help) located at the bottom right corner of the screen.
  2. You will be redirected to the WhatsApp chat, where you can communicate with Tigo customer service regarding mobile, home, or business services.

Alternatively, you can save the Tigo customer service number +57 300 330 00 00 in your phone contacts. Then, open WhatsApp, update your contacts, and start a conversation with the Tigo number to access the menu options and resolve your queries.

Visiting Tigo Offices

If you prefer face-to-face interaction, Tigo has physical offices where you can receive personalized assistance from their customer service team. Here are some Tigo office locations:

  • Barranquilla, Atlántico: Cra. 53 con Cl. 99 Esquina CC Buenavista II Local 321C
  • Bogotá, Cundinamarca: Av. calle 26 No. 62-49 Isla 2-04
  • Bucaramanga, Santander: Cll. 30 A No. 33 A - 83 Local 50-51 CC Megamall
  • Cali, Valle del Cauca: Cra. 4 No. 8 -63 Centro
  • Cartagena, Bolivar: Bocagrande Cra. 4 No. 5a - 53
  • Medellín, Antioquia: Cra. 46 No. 52 - 50 Edificio Vicente Uribe Rendón
  • Santa Marta, Magdalena: Cra 5ª # 23-34 Local 1-2 Edificio Atlantis

Before visiting a Tigo office, you have the option to schedule an appointment through the Tigo website or the Mi Tigo app. Simply provide your personal details, select the office you wish to visit, and choose a date and time for your appointment.

Please note that when you have a scheduled appointment, it is important to arrive at the Tigo office at least 5 minutes before the scheduled time. Inform the staff at the entrance about your appointment, and they will guide you accordingly. If you arrive more than an hour late, you may lose your turn.

2. Tigo Technical Support

If you are experiencing technical issues with your Tigo services, such as TV, internet, or landline, Tigo provides dedicated technical support options to assist you.

Tigo Technical Support Phone Numbers

To contact Tigo technical support, you can use the following phone numbers:

  • From your mobile phone: Dial *300
  • From your landline: Dial 01 8000 42 22 22

You can report any technical issues you are facing, such as TV service disruptions, internet connectivity problems, or landline malfunctions.

Tigo Chat Support for Technical Issues

Similar to general customer service, Tigo also offers chat support for technical issues through WhatsApp. You can follow the same steps mentioned earlier to access the Tigo chat support and communicate with a technical support representative.

3. Tigo Business Customer Service

For businesses using Tigo services, there is a dedicated customer service channel available to address their specific needs.

Tigo Business Phone Numbers

To contact Tigo business customer service, you can use the following phone numbers:

  • Sales: 01 8000 420 000
  • General customer service: 01 8000 513 287
  • From your mobile: Dial #513, then select option 2 for post-sales support
Tigo Business Chat Support

Business customers can also utilize the chat support service provided by Tigo through WhatsApp. By saving the Tigo business customer service number +57 300 333 00 00 in your phone contacts, you can initiate a conversation on WhatsApp and access the available menu options for business-related queries.

4. Conclusion

In this comprehensive guide, we have provided you with various options to contact Tigo customer service. Whether you prefer phone calls, chat support, or face-to-face interaction, Tigo has made it convenient for you to get assistance with any inquiries or issues you may have.

Remember, Tigo offers phone numbers for general customer service, technical support, and dedicated services for businesses. Additionally, their chat support service through WhatsApp provides a quick and efficient way to communicate with their customer service representatives.

If you need further information or have specific requirements, we recommend visiting the official Tigo website or contacting their customer service directly.

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