How to Connect to Totalplay Chat Support (2023)

Totalplay chat support is a convenient option for customers to receive assistance and resolve any issues related to their Totalplay service. In this article, we will guide you on how to connect to Totalplay chat support and provide you with information on what you can do through the chat service.

Connecting to Totalplay Chat Support

To connect to Totalplay chat support, follow these simple steps:

  1. Visit the Totalplay help page on their website.
  2. Look for the "Atención en línea" (Online Assistance) section, usually located at the bottom right corner of the page.
  3. Click on the Totalplay chat option, represented by a chat bubble icon.
  4. A chat window will open, prompting you to enter your language preference, full name, phone number, and email address.
  5. Fill in the required information and click "Enviar" (Send) to start the chat.

What You Can Do in Totalplay Chat

Totalplay chat support offers a range of services and assistance to customers. Here are some of the things you can do through the chat service:

  1. Receive Customer Support: You can seek assistance for any issues or queries related to your Totalplay service. The chat support team is available 24/7, 365 days a year, to help you with your concerns.
  2. Billing Inquiries: If you have any questions or need clarification regarding your Totalplay account or billing statements, the chat support team can provide you with the necessary information.
  3. Service Additions and Changes: Totalplay chat support allows you to make changes to your existing service, such as adding or modifying TV channels, internet plans, or phone services.
  4. Coverage Check: If you are considering Totalplay as your service provider and want to check if their services are available in your area, the chat support team can assist you in verifying the coverage.
  5. Package Information: You can inquire about the different packages and plans offered by Totalplay, including details about internet speeds, TV channel lineups, and phone features.
  6. Payment Assistance: If you need help with making payments or have questions about your billing cycle, the chat support team can guide you through the payment process and provide the necessary information.
  7. Account Balance: You can check your account balance through the chat service, ensuring that you are up to date with your payments.

Other Online Communication Channels

In addition to chat support, Totalplay offers various other online communication channels to assist their customers. These include:

  • WhatsApp: You can contact Totalplay's customer support through WhatsApp by saving their contact number (55 4170 6596) and initiating a conversation.
  • Online Form: Totalplay provides a form on their help page where you can submit your queries or requests. Fill in the required details, including your name, account number, email address, and the reason for contact, and click "Enviar" (Send).
  • Social Media: Totalplay has an active presence on social media platforms like Facebook and Twitter. You can reach out to them by visiting their official pages and sending them a direct message.

By utilizing these various communication channels, Totalplay aims to provide comprehensive support and assistance to their customers.


Totalplay chat support is a convenient and efficient way to connect with Totalplay's customer service team. By following the steps outlined in this article, you can easily connect to the chat service and receive assistance for any issues or inquiries related to your Totalplay service. Whether you have billing questions, need to make changes to your service, or require technical support, Totalplay chat support is available to help you.

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